Round 20 Fire Pit Kit

Do ethanol fireplaces give off heat?

EcoSmart Fire’s indoor ethanol fireplaces are ventless, meaning all the heat stays in the room rather than escaping up a flue or chimney like it would with a traditional wood burning fireplace. Increased heat retention also means increased fuel efficiency. EcoSmart Fire’s collection of ethanol fireplaces offer a heat output ranging from 5,000 BTU - 20,000 BTU’s.

Can I extinguish my ethanol fireplace before the fuel has burnt?

Yes, you can turn your EcoSmart Fire ethanol burner off at any given time, even if there is ethanol still left in the burner. It is recommended however, that you leave it to burn until it completely runs out. The shut off mechanism is there for security and safety for those times when you need to leave the house, as it is not safe to leave a fire unattended. You need to wait until your appliance cools to room temperature (60 minutes) before re-igniting, this is because hot vapours are a hazard and may cause a strong, initial ignition if the ethanol has not cooled long enough. This is also to ensure that the flame has been totally extinguished and that the appliance is safe to refuel if the amount of fuel in the burner at that time is insufficient for your next ignition / use.

What should I do if there is an item missing from my order?

If any items or parts are missing from your order, please contact our Customer Support Team via [email protected] or call us at +1 (888) 590-3335 within 7 days of receipt of your delivery. After the 7 day period, items cannot be reported as missing due to the limitations imposed by the carriers shipping the products.

Why use bioethanol?

Bioethanol, a renewable energy, is the cleanest and most efficient fuel on the market, which means there are no emissions and no soot or ash to clean up.

How do I clean my EcoSmart Fire ethanol burner?

Cleaning of the ethanol burner should be done only after you have used 50 litres of fuel or as soon as you notice a black residue forming around or on the burner. Before starting, make sure the burner is off, empty of ethanol, and at room temperature. Spray a multi-purpose cleaner on the surface of the burner and wipe with cloth, making sure to wipe in the direction of the grain. If material has fallen into the ethanol fireplace burner use a vacuum cleaner to remove debris through the burner opening. If your burner smells unusually strong after extensive use, remove the empty and room temperature burner from its surround and wash in hot, soapy water. Rinse thoroughly under running water and wait until the burner is completely dry before placing it back into its surround and reusing. View this video of the simple cleaning process here: https://youtu.be/VqHg9mXOc0U

Note: Stainless steel will rust or corrode over time if contamination or debris is not cleaned or removed immediately. When not in use, we recommend that you protect your ethanol fireplace from water damage or corrosion with a protective cover and the regular use of the burner lid included with your model.

Do bioethanol fireplaces produce heat?

Yes, although it does depend upon the size of the fireplace and also the size of the room itself. But a fire of an appropriate size can produce a good level of heat when considered properly in terms of its actual output and how it is positioned in the space. Bioethanol fires are a secondary source of heat that deliver a myriad of lifestyle benefits that can’t be achieved from primary heat sources such as radiators or reverse cycle air conditioning.

Can the driver call me 30 minutes prior to delivery?

Drivers are unable to call 30 minutes prior to delivery, but you can track the status of your FedEx deliveries online and freight carriers will call in advance to schedule a delivery appointment.

What are the benefits of using a bioethanol heater compared to heating your house with a reverse cycle air conditioner?

It’s important to understand the difference between “foundation” heating and occasional heating. Quite often these are two completely different yet complementary systems that work hand in hand. Reverse cycle air conditioning doesn't give you a beautiful flame and lifestyle benefits of an EcoSmart Fire. However, By combining reverse-cycle air conditioning and an EcoSmart Fire within your home you can have the ‘best of both worlds’ - effective heat and ambiance.