Warranty Information

Limited Warranty

EcoSmart Fire is designed and manufactured by The Fire Company Pty Ltd.

EcoSmart Fire is covered by a transferable limited warranty and a solid service and support network should you need it. Many aspects of EcoSmart Fire are hand-produced, hand-finished and use natural materials, which makes it subject to minor variations in colour, finish and size. All pieces will mature and age over the course of time through natural processes associated with use, heat and flame. These changes are an essential part of the dynamic of the piece. The Fire Company Pty Ltd reserves the right to make minor amendments without prior notice.

Length of Warranty

12 MONTH WARRANTY FROM DATE OF PURCHASE ON STAINLESS STEEL PARTS INCLUDING RAW, LINISHED AND POWDER COATED, ON MILD STEEL INCLUDING POWDER COATED AND CHROME PLATED, CONCRETE COMPOSITE, GLASS, LEATHER, FABRIC AND MDF (PAINTED OR RENDERED).

Chips and scratches are not covered by warranty. Natural variation in color, texture and porosity may occur with Concrete Composite products and are considered inherent and valued qualities of the material. Non-structural hairline cracks are possible and shall not be considered a manufacturing defect.

Electric models are covered by a 12 month warranty.

Express Warranties Do Not Include

A. Service calls to:
1. Correct the installation of the Fire.
2. Instruct you how to use the Fire.

B. Repairs when the EcoSmart Fire has been used in other than normal domestic/commercial use or when not used in accordance with the Installation, Operating and Maintenance Manual.

C. Repairs when the EcoSmart Fire parts or models have been modified or altered in any way that has not been approved in writing.

D. Repairs when the Fire has been dismantled, repaired or serviced by anyone other than an authorized representative.

E. Pick up and delivery.

F. Normal maintenance as required in the Installation, Operating and Maintenance Manual supplied with EcoSmart Fire.

G. Transportation or traveling costs involved in the repair when the appliance is installed outside our AUTHORIZED CUSTOMER SERVICE CENTER’s normal service area.

H. Damage to the Fire caused by accident, misuse or Act of God.

I. Any incidental shipping or holding costs to deliver your Fire or parts to an Authorized Customer Service Center.

Services and Claims

The Warranties set out above are express Warranties given by The Fire Company Pty Ltd and are in addition to the rights and remedies which are conferred upon consumers by Trade Practices Act 1974 of the Commonwealth and other Commonwealth, State or Territory legislation.

Service under the warranties set out above must be provided by The Fire Company Pty Ltd Authorized Customer Service Center which shall provide service during their normal working hours.

Your warranty certificate along with proof of date of purchase must be produced when making any claim.

For warranty claims please contact your local distributor. If there is not a local distributor in your country please call EcoSmart Inc. at +1 (888) 488.4447.