Our products are covered by a transferable limited warranty and a solid service and support network should you need it. Many aspects of our products are hand-produced, hand-finished and use natural materials, which makes it subject to minor variations in colour, finish and size. All pieces will mature and age over the course of time through natural processes associated with use, heat and flame. These changes are an essential part of the dynamic of the piece. MAD Design USA reserves the right to make minor amendments without prior notice.

Length of Warranty

• Two-year warranty: Flex models and stainless steel parts (raw, linished, powder coated, black ceramic coated).
• One-year warranty: Mild steel, cement, glass, leather, fabric, teak, MDF.
• 12-month warranty: Electric models.

Chips and scratches are not covered by warranty. Natural variation in color, texture and porosity may occur with Fluid™ Concrete Technology products and are considered inherent and valued qualities of the material. Non-structural hairline cracks are possible and shall not be considered a manufacturing defect.

Express Warranties Do Not Include

• Service calls for the purpose of installation instruction or product education.
• Repairs necessitated by non-normal use, misuse, or improper installation.
• Repairs to parts that have been modified or altered.
• Repairs performed by non-authorized representatives.
• Pick up and delivery.
• Normal maintenance.
• Transportation or traveling costs outside of the service area.
• Damage caused by accident, misuse, or Act of God.

Services and Claims

To make a warranty claim:

1. Ensure you have your warranty certificate and proof of purchase available.
2. Contact the Customer Support team for the relevant brand (see below).
3. Do not send devices to the manufacturer without first contacting Customer Support.
4. Warranty service is performed by authorized service centers only during normal business hours.