How we package e-NRG fuel
The container size your order ships in is determined automatically by the quantity you order. Here's how the thresholds work:
• Orders under 40 gallons ship in quart-sized bottles, packed and sent via FedEx or UPS small parcel.
• Orders of 40 gallons or more ship in gallon-sized bottles, sent on a pallet as palletised freight.
The website automatically assigns the container type based on your order quantity. If your order is under the 40-gallon threshold, quarts will be listed on your order confirmation and gallons will not appear as a purchase option, this is expected behaviour, not an error.
Why we use quarts for smaller orders
There are two reasons we package smaller orders in quart-sized bottles, and both come down to keeping your order safe in transit.
Leak protection
Small leaks can occasionally occur when shipping liquids. Using 16-quart containers instead of gallon jugs significantly reduces the risk and the extent of any spill. This is a deliberate packaging decision to protect your order on its way to you.
Transit compliance
Because e-NRG is a flammable liquid, it is subject to strict hazmat shipping regulations. Small-parcel carriers such as FedEx and UPS only permit quart-sized containers for flammable liquids. Gallon-sized containers are only allowed on palletised freight, which is why orders of 40 gallons or more can ship in gallons, and smaller orders cannot.
This is a compliance requirement, not a preference.
What this means for your order
If you see quarts listed on your confirmation, your order is packaged correctly and will arrive as expected. If you'd like to reach the 40-gallon threshold to receive gallon-sized bottles, please get in touch and a member of our team will be happy to help you review your options.
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