Can I pour the contaminated fuel down the drain?
Yes. Ethanol can be safely disposed of down the drain, it is similar to household alcohol such as vodka. Always follow with plenty of water to flush the drain thoroughly.
Can I just burn off the contaminated fuel instead of draining it?
No. Do not attempt to ignite diluted or water-contaminated fuel. Drain the reservoir, clean and dry the burner fully, then refuel with fresh e-NRG before attempting to light it.
Is my EcoSmart burner dishwasher safe?
Yes. You can place the burner in a standard dishwasher to clean it. Alternatively, hand-wash with warm water and mild dish soap and rinse thoroughly.
How dry does the burner need to be before I refuel?
Fully dry. Even a small amount of remaining moisture will dilute the new fuel and prevent ignition. Do not rush the drying step, make sure the burner is completely dry before adding fresh e-NRG.
I followed all the steps and the burner still won't light. What do I do?
If you have drained, cleaned, fully dried, and refuelled with fresh e-NRG and the burner still does not ignite, please contact our support team. There may be a different cause that needs to be looked into.
Does rain exposure damage the burner?
No. Water in the reservoir is not damage, it is a contamination issue that is resolved by cleaning and drying. The burner itself is not harmed.
I am not using e-NRG fuel. Can I still follow these steps?
The troubleshooting steps on this page are designed specifically for EcoSmart burners using e-NRG bioethanol. If you are using a different fuel, switch to e-NRG first. Only e-NRG is approved for use with EcoSmart burners.
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- How to Fix a Water-Contaminated EcoSmart Burner