Warranty Coverage by Material
| Material | Warranty Period |
| Stainless steel parts, including raw, linished and powder coated and black ceramic coated. | 2 years from delivery |
| Mild steel, including powder coated and chrome plated, cement, glass, leather, fabric, teak and MDF (painted or cemented rendered). | 1 year from delivery |
| Electrical | 2 years standard / 1 year for any integrated screen |
Proof of purchase is required for all warranty claims. Coverage begins from the date of delivery or date of purchase, depending on the product (see table above).
What the Warranty Covers
Our warranty covers defects in materials and workmanship under normal use, including:
- Structural defects: fractures, deformation, or component failures inconsistent with normal use
- Manufacturing faults that affect function or structural integrity
- Surface coating failures (bubbling, peeling) not caused by misuse or environmental factors
- Material defects reasonably present at the time of manufacture
What the Warranty Does Not Cover
- Chips, scratches, or surface damage from handling, installation, or everyday use
- Damage caused by misuse, incorrect installation, or unauthorised modifications
- Normal wear and ageing, including cosmetic changes to natural materials over time
- Damage caused by environmental exposure beyond the product's specified use, including moisture, condensation, UV, extreme temperatures, or coastal conditions
- Failure to follow care and maintenance instructions provided with your product
- Natural material variations. These are inherent characteristics, not defects
A Note on Natural Materials
Many of our products use natural materials like concrete, teak wood, and marble. These materials are beautiful and durable, but they do change over time. Minor variations in colour, texture, and surface appearance are part of what makes them unique, and are not considered manufacturing defects.
Purchased Through a Retailer?
If you purchased through one of our retail partners (online or in-store), the fastest and correct first step is to contact that retailer's customer service team. They can verify your order, confirm eligibility, and work directly with us behind the scenes if needed. Have the following ready before contacting them:
- Order confirmation number
- Photos or videos of the unit
- Summary of the problem
- Installation photos (if applicable)
Retailers manage warranty and service requests for their customers, and this ensures you get the quickest resolution without duplicate steps.
Purchased Directly from EcoSmart Fire?
You're in the right place. Click the chat icon on the bottom right corner of your screen to get started.
Related Articles
- How to Submit a Warranty Claim (W-PA-02)
- Caring for Your Fire Table — Concrete & Teak (W-PA-03)
- Materials & Care — ecosmartfire.com/support/materials-care